Key Survey vs. Delighted
A side-by-side comparison based on G2 review data.
| Metric | Key Survey | Delighted |
|---|---|---|
| Overall rating | 4.5 | 4.7 |
| Review count | 26 | 60 |
| Ease of use | 9.1 | 9.6 |
| Ease of setup | 8.6 | 9.5 |
| Quality of support | 8.8 | 9.4 |
| Meets requirements | 9.3 | 9.1 |
| NPS | 66.666667 | 83.050847 |
| Small Business | 26.9% | 40.0% |
| Mid-Market | 38.5% | 58.3% |
| Enterprise | 34.6% | 1.7% |
| Total page views | 23 | 413 |
| Total LLM citations | 2 | 2,131 |
Key Survey
Key Survey by FORM is the industry’s most customizable survey management solution designed to transform customer and team member experiences for good. Easily create surveys with multichannel distribution that include custom end-to-end design options, including colors, fonts, and logos. Then group responses by participant type, region, and custom fields for at-a-glance review and analysis. Use role-based access to get the data you need and open API and integrations to connect survey response with other systems of record.
Delighted
Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn.