Kaseya BMS vs. ServiceNow IT Service Management
A side-by-side comparison based on G2 review data.
| Metric | Kaseya BMS | ServiceNow IT Service Management |
|---|---|---|
| Overall rating | 4.3 | 4.5 |
| Review count | 41 | 2,010 |
| Ease of use | 8.6 | 8.8 |
| Ease of setup | 8.4 | 8.4 |
| Quality of support | 8.1 | 8.8 |
| Meets requirements | 8.8 | 9.1 |
| NPS | 60 | 65.143464 |
| Small Business | 78.0% | 6.0% |
| Mid-Market | 19.5% | 21.9% |
| Enterprise | 2.4% | 72.1% |
| Total page views | 128 | 8,309 |
| Total LLM citations | 247 | 29,556 |
Kaseya BMS
Kaseya BMS is a next-generation business management solution that was built specifically to help MSPs spend more time selling and delivering services, and less time on non-revenue-generating tasks like billing and project management. BMS’s scalable, open, cloud-based architecture means you can: Define & deploy new services rapidly Manage client IT projects effectively Monitor service delivery with 360o visibility
- Efficiency
- Automation
- Ticket Management
- Ease of Use
- Simple
- Integrations
ServiceNow IT Service Management
ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government.
- Ease of Use
- Incident Management
- Efficiency
- Features
- Automation
- Integrations