Kaseya BMS vs. Serval
A side-by-side comparison based on G2 review data.
| Metric | Kaseya BMS | Serval |
|---|---|---|
| Overall rating | 4.3 | 4.9 |
| Review count | 41 | 14 |
| Ease of use | 8.6 | 9.5 |
| Ease of setup | 8.4 | 9.5 |
| Quality of support | 8.1 | 9.6 |
| Meets requirements | 8.8 | 9.5 |
| NPS | 60 | 100 |
| Small Business | 78.0% | 21.4% |
| Mid-Market | 19.5% | 64.3% |
| Enterprise | 2.4% | 14.3% |
| Total page views | 128 | 318 |
| Total LLM citations | 247 | 637 |
Kaseya BMS
Kaseya BMS is a next-generation business management solution that was built specifically to help MSPs spend more time selling and delivering services, and less time on non-revenue-generating tasks like billing and project management. BMS’s scalable, open, cloud-based architecture means you can: Define & deploy new services rapidly Manage client IT projects effectively Monitor service delivery with 360o visibility
- Efficiency
- Automation
- Ticket Management
- Ease of Use
- Simple
- Integrations
Serval
Serval is an AI-native enterprise service management platform that automates employee support requests. Serval has full ITSM functionality including request, incident, problem, change, and knowledge management. They also include a robust CMDB, HAM/SAM workflows, and native access management. Serval is built on a two-agent architecture.