Kaseya BMS vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | Kaseya BMS | Freshservice |
|---|---|---|
| Overall rating | 4.3 | 4.6 |
| Review count | 41 | 1,366 |
| Ease of use | 8.6 | 9.3 |
| Ease of setup | 8.4 | 9.0 |
| Quality of support | 8.1 | 9.1 |
| Meets requirements | 8.8 | 9.0 |
| NPS | 60 | 75.644917 |
| Small Business | 78.0% | 18.0% |
| Mid-Market | 19.5% | 60.9% |
| Enterprise | 2.4% | 21.1% |
| Total page views | 128 | 3,143 |
| Total LLM citations | 247 | 28,238 |
Kaseya BMS
Kaseya BMS is a next-generation business management solution that was built specifically to help MSPs spend more time selling and delivering services, and less time on non-revenue-generating tasks like billing and project management. BMS’s scalable, open, cloud-based architecture means you can: Define & deploy new services rapidly Manage client IT projects effectively Monitor service delivery with 360o visibility
- Efficiency
- Automation
- Ticket Management
- Ease of Use
- Simple
- Integrations
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface