G2 Vendor Directory

Joy Loyalty vs. LoyaltyPlant

A side-by-side comparison based on G2 review data.

MetricJoy Loyalty

by Joy

LoyaltyPlant

by LoyaltyPlant

Overall rating4.85.0
Review count7612
Ease of use9.110.0
Ease of setup8.99.6
Quality of support9.910.0
Meets requirements9.210.0
NPS93.243243100
Small Business93.3%66.7%
Mid-Market6.7%33.3%
Enterprise0.0%0.0%
Total page views830116
Total LLM citations1,387346

Joy Loyalty

Joy is the loyalty platform for ambitious Shopify brands, built for power and flexibility. It is free for up to 250 orders a month, with points, referrals, and the loyalty widget included. Joy rewards Instagram comments, story mentions, and DMs automatically. Customers redeem points and store credit in cart, at checkout, and on POS, with passes in Apple and Google Wallet. Widget and loyalty page ship in 8 languages. Paid membership, VIP tiers, and a rule engine shape any program.

Pros

  • Customer Support
  • Ease of Use
  • Helpful
  • Setup Ease
  • Features
  • User Interface

LoyaltyPlant

LoyaltyPlant is an e-commerce and digital customer engagement platform for restaurant chains. Founded in 2016 in New York, LoyaltyPlant is now a global leader in digital customer engagement for multi-country restaurant franchises. We've delivered 600+ projects across 35+ countries, working with brands like KFC, Papa Johns, Wendy's, Subway, and Dunkin'. We combine a branded mobile app and ordering site with world-class UX, a loyalty and gamification engine that grows order frequency and average order value, and a CRM with AI-powered marketing that drives repeat orders.

Pros

  • Continuous Improvement
  • Loyalty Programs
  • Customer Support
  • Helpful
  • Quick Service
  • Engagement