G2 Vendor Directory

Joy Loyalty vs. CWILL Loyalty & Reviews

A side-by-side comparison based on G2 review data.

MetricJoy Loyalty

by Joy

CWILL Loyalty & Reviews

by CWILL

Overall rating4.84.8
Review count7648
Ease of use9.19.4
Ease of setup8.99.2
Quality of support9.99.8
Meets requirements9.29.4
NPS93.24324385.416667
Small Business93.3%97.3%
Mid-Market6.7%0.0%
Enterprise0.0%2.7%
Total page views830718
Total LLM citations1,38716

Joy Loyalty

Joy is the loyalty platform for ambitious Shopify brands, built for power and flexibility. It is free for up to 250 orders a month, with points, referrals, and the loyalty widget included. Joy rewards Instagram comments, story mentions, and DMs automatically. Customers redeem points and store credit in cart, at checkout, and on POS, with passes in Apple and Google Wallet. Widget and loyalty page ship in 8 languages. Paid membership, VIP tiers, and a rule engine shape any program.

Pros

  • Customer Support
  • Ease of Use
  • Helpful
  • Setup Ease
  • Features
  • User Interface

CWILL Loyalty & Reviews

TrustWILL is an all-in-one customer retention solution that helps merchants build trust, increase engagement, and drive long-term growth. By combining powerful product reviews with a robust loyalty and rewards system, TrustWILL supports the entire customer journey—from first purchase to repeat buying and brand advocacy. TrustWILL Reviews helps merchants build powerful social proof and turn visitors into confident buyers. Merchants can automatically collect high-quality product reviews including photos&videos through post-purchase emails, while boosting participation with discount incentives.

Pros

  • Customer Support
  • Ease of Use
  • Setup Ease
  • Features
  • Helpful
  • Quick Service