Jira Service Management vs. Vivantio
A side-by-side comparison based on G2 review data.
| Metric | Jira Service Management | Vivantio |
|---|---|---|
| Overall rating | 4.3 | 4.3 |
| Review count | 986 | 295 |
| Ease of use | 8.5 | 8.8 |
| Ease of setup | 8.3 | 8.4 |
| Quality of support | 8.6 | 9.2 |
| Meets requirements | 8.9 | 8.9 |
| NPS | 51.508845 | 51.70068 |
| Small Business | 19.1% | 14.6% |
| Mid-Market | 42.9% | 57.3% |
| Enterprise | 38.1% | 28.1% |
| Total page views | 1,782 | 506 |
| Total LLM citations | 30,767 | 484 |
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features
Vivantio
Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio helps service teams manage complexity without adding more of it. Built for IT service management, customer service operations, and enterprise service delivery, Vivantio gives teams the structure, flexibility, and visibility they need to improve service over time.
- Ease of Use
- Efficiency
- Customization
- Customizability
- Features
- Customer Support