Jira Service Management vs. TOPdesk
A side-by-side comparison based on G2 review data.
| Metric | Jira Service Management | TOPdesk |
|---|---|---|
| Overall rating | 4.3 | 4.1 |
| Review count | 986 | 30 |
| Ease of use | 8.5 | 8.3 |
| Ease of setup | 8.3 | 7.7 |
| Quality of support | 8.6 | 9.0 |
| Meets requirements | 8.9 | 8.8 |
| NPS | 51.508845 | 42.857143 |
| Small Business | 19.1% | 20.0% |
| Mid-Market | 42.9% | 43.3% |
| Enterprise | 38.1% | 36.7% |
| Total page views | 1,782 | 251 |
| Total LLM citations | 30,767 | 1,529 |
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features
TOPdesk
TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desks. TOPdesk seamlessly integrates multiple support processes in a single system facilitating collaboration amongst departments and delivering better customer service with Shared Service Management. Offered on-premises or as SaaS, TOPdesk's ITIL-aligned solution optimises services with a user-friendly application, expert consultants and knowledgeable support team.
- Features
- Asset Management
- Automation
- Reporting
- Ease of Use
- Intuitive