Jira Service Management vs. Setapp
A side-by-side comparison based on G2 review data.
| Metric | Jira Service Management | Setapp |
|---|---|---|
| Overall rating | 4.3 | 4.6 |
| Review count | 986 | 34 |
| Ease of use | 8.5 | 9.9 |
| Ease of setup | 8.3 | 9.5 |
| Quality of support | 8.6 | 8.0 |
| Meets requirements | 8.9 | 9.4 |
| NPS | 51.508845 | 81.818182 |
| Small Business | 19.1% | 69.7% |
| Mid-Market | 42.9% | 24.2% |
| Enterprise | 38.1% | 6.1% |
| Total page views | 1,782 | 228 |
| Total LLM citations | 30,767 | 2,230 |
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features
Setapp
Setapp is a unified marketplace for Mac and iPhone users to discover and get hand-picked, secure apps. The platform offers two ways to access apps: Setapp Membership — a subscription to 260+ hand-picked apps for Mac, iOS, and web for one flat fee, with unlimited access, no ads, and no in-app purchases. Setapp Marketplace — a platform where users can buy individual apps from vetted developers on flexible terms, without a Membership.
- Features
- Ease of Use