Jira Service Management vs. ServiceNow IT Service Management
A side-by-side comparison based on G2 review data.
| Metric | Jira Service Management | ServiceNow IT Service Management |
|---|---|---|
| Overall rating | 4.3 | 4.5 |
| Review count | 986 | 2,010 |
| Ease of use | 8.5 | 8.8 |
| Ease of setup | 8.3 | 8.4 |
| Quality of support | 8.6 | 8.8 |
| Meets requirements | 8.9 | 9.1 |
| NPS | 51.508845 | 65.143464 |
| Small Business | 19.1% | 6.0% |
| Mid-Market | 42.9% | 21.9% |
| Enterprise | 38.1% | 72.1% |
| Total page views | 1,782 | 8,309 |
| Total LLM citations | 30,767 | 29,556 |
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features
ServiceNow IT Service Management
ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government.
- Ease of Use
- Incident Management
- Efficiency
- Features
- Automation
- Integrations