Jira Service Management vs. Serval
A side-by-side comparison based on G2 review data.
| Metric | Jira Service Management | Serval |
|---|---|---|
| Overall rating | 4.3 | 4.9 |
| Review count | 986 | 14 |
| Ease of use | 8.5 | 9.5 |
| Ease of setup | 8.3 | 9.5 |
| Quality of support | 8.6 | 9.6 |
| Meets requirements | 8.9 | 9.5 |
| NPS | 51.508845 | 100 |
| Small Business | 19.1% | 21.4% |
| Mid-Market | 42.9% | 64.3% |
| Enterprise | 38.1% | 14.3% |
| Total page views | 1,782 | 318 |
| Total LLM citations | 30,767 | 637 |
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features
Serval
Serval is an AI-native enterprise service management platform that automates employee support requests. Serval has full ITSM functionality including request, incident, problem, change, and knowledge management. They also include a robust CMDB, HAM/SAM workflows, and native access management. Serval is built on a two-agent architecture.