Jira Service Management vs. ScriptRunner for Jira
A side-by-side comparison based on G2 review data.
| Metric | Jira Service Management | ScriptRunner for Jira |
|---|---|---|
| Overall rating | 4.3 | 4.4 |
| Review count | 986 | 26 |
| Ease of use | 8.5 | 8.9 |
| Ease of setup | 8.3 | 8.7 |
| Quality of support | 8.6 | 8.2 |
| Meets requirements | 8.9 | 9.1 |
| NPS | 51.508845 | 52 |
| Small Business | 19.1% | 30.8% |
| Mid-Market | 42.9% | 34.6% |
| Enterprise | 38.1% | 34.6% |
| Total page views | 1,782 | 89 |
| Total LLM citations | 30,767 | 267 |
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features
ScriptRunner for Jira
Designed for Jira administrators of all technical backgrounds, ScriptRunner enables you to surpass the limitations of Jira through its unlimited and advanced automation and customisation capabilities. Harness the power of scripted automation with pre-built templates and an assisted coding experience, allowing you to swiftly fulfill advanced requirements and free yourself of repetitive manual tasks Trigger actions in response to issue creation using the Script Listeners Customise your configurations and gain control over your fields using Behaviours Keep teams synced with readily-calculated
- Customizability
- Automation
- Customization
- Ease of Use
- Jira Integration
- Customer Support