Jira Service Management vs. NinjaOne
A side-by-side comparison based on G2 review data.
| Metric | Jira Service Management | NinjaOne |
|---|---|---|
| Overall rating | 4.3 | 4.7 |
| Review count | 986 | 5,553 |
| Ease of use | 8.5 | 9.3 |
| Ease of setup | 8.3 | 9.2 |
| Quality of support | 8.6 | 9.2 |
| Meets requirements | 8.9 | 9.2 |
| NPS | 51.508845 | 82.241285 |
| Small Business | 19.1% | 46.2% |
| Mid-Market | 42.9% | 46.4% |
| Enterprise | 38.1% | 7.4% |
| Total page views | 1,782 | 12,935 |
| Total LLM citations | 30,767 | 44,059 |
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features
NinjaOne
NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
- Ease of Use
- Features
- Remote Access
- Automation
- Customer Support
- User Interface