Jira Service Management vs. Helpdesk 365
A side-by-side comparison based on G2 review data.
| Metric | Jira Service Management | Helpdesk 365 |
|---|---|---|
| Overall rating | 4.3 | 4.7 |
| Review count | 986 | 258 |
| Ease of use | 8.5 | 9.5 |
| Ease of setup | 8.3 | 9.3 |
| Quality of support | 8.6 | 9.8 |
| Meets requirements | 8.9 | 9.3 |
| NPS | 51.508845 | 85.214008 |
| Small Business | 19.1% | 14.3% |
| Mid-Market | 42.9% | 73.2% |
| Enterprise | 38.1% | 12.5% |
| Total page views | 1,782 | 1,405 |
| Total LLM citations | 30,767 | 2,418 |
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features
Helpdesk 365
Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages.
- Ease of Use
- Customer Support
- Helpful
- Ticket Management
- Features
- Intuitive