Jira Service Management vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | Jira Service Management | Freshservice |
|---|---|---|
| Overall rating | 4.3 | 4.6 |
| Review count | 986 | 1,366 |
| Ease of use | 8.5 | 9.3 |
| Ease of setup | 8.3 | 9.0 |
| Quality of support | 8.6 | 9.1 |
| Meets requirements | 8.9 | 9.0 |
| NPS | 51.508845 | 75.644917 |
| Small Business | 19.1% | 18.0% |
| Mid-Market | 42.9% | 60.9% |
| Enterprise | 38.1% | 21.1% |
| Total page views | 1,782 | 3,143 |
| Total LLM citations | 30,767 | 28,238 |
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface