Jira Service Management vs. ClickUp
A side-by-side comparison based on G2 review data.
| Metric | Jira Service Management | ClickUp |
|---|---|---|
| Overall rating | 4.3 | 4.6 |
| Review count | 986 | 15,182 |
| Ease of use | 8.5 | 8.7 |
| Ease of setup | 8.3 | 8.5 |
| Quality of support | 8.6 | 9.0 |
| Meets requirements | 8.9 | 9.1 |
| NPS | 51.508845 | 77.284123 |
| Small Business | 19.1% | 77.7% |
| Mid-Market | 42.9% | 18.5% |
| Enterprise | 38.1% | 3.8% |
| Total page views | 1,782 | 43,073 |
| Total LLM citations | 30,767 | 110,700 |
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features
ClickUp
ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for humans and agents to work, together. Trusted by more than 20 million users worldwide, ClickUp is on a mission to maximize human productivity.
- Ease of Use
- Task Management
- Features
- Project Management
- Organization
- Team Collaboration