Jira Service Management vs. BMC Helix ITSM
A side-by-side comparison based on G2 review data.
| Metric | Jira Service Management | BMC Helix ITSM |
|---|---|---|
| Overall rating | 4.3 | 3.7 |
| Review count | 986 | 301 |
| Ease of use | 8.5 | 7.6 |
| Ease of setup | 8.3 | 7.5 |
| Quality of support | 8.6 | 7.8 |
| Meets requirements | 8.9 | 8.3 |
| NPS | 51.508845 | 10.452962 |
| Small Business | 19.1% | 4.7% |
| Mid-Market | 42.9% | 20.3% |
| Enterprise | 38.1% | 75.0% |
| Total page views | 1,782 | 548 |
| Total LLM citations | 30,767 | 5,396 |
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features
BMC Helix ITSM
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores.
- Ease of Use
- Ticket Management
- Navigation Ease
- Efficiency
- AI Integration
- Workflow Management