G2 Vendor Directory

Ivanti ITSM vs. TeamViewer

A side-by-side comparison based on G2 review data.

MetricIvanti ITSM

by Ivanti

TeamViewer

by TeamViewer

Overall rating4.04.5
Review count3244,213
Ease of use8.19.2
Ease of setup7.49.2
Quality of support8.18.8
Meets requirements8.69.2
NPS30.74433768.368587
Small Business14.7%43.5%
Mid-Market33.2%35.7%
Enterprise52.0%20.7%
Total page views1,0395,671
Total LLM citations15332,549

Ivanti ITSM

Ivanti Neurons for ITSM delivers modern, AI‑powered service management that transforms how organizations operate. By combining intelligent automation, predictive insights, and unified IT and security workflows, it accelerates resolutions, enhances productivity, and reduces operational risk. With capabilities that span discovery, incident and request management, automated task orchestration, and real‑time performance measurement, Ivanti Neurons for ITSM helps teams streamline processes, improve user experiences, and achieve meaningful IT and business outcomes, from lowering costs and expanding

Pros

  • Customization
  • Integrations
  • Customizability
  • Flexibility
  • Reporting
  • Setup Ease

TeamViewer

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe.

Pros

  • Ease of Use
  • Remote Access
  • Remote Control
  • Easy Access
  • Remote Work
  • Remote Support