G2 Vendor Directory

Ivanti ITSM vs. NinjaOne

A side-by-side comparison based on G2 review data.

MetricIvanti ITSM

by Ivanti

NinjaOne

by NinjaOne

Overall rating4.04.7
Review count3245,553
Ease of use8.19.3
Ease of setup7.49.2
Quality of support8.19.2
Meets requirements8.69.2
NPS30.74433782.241285
Small Business14.7%46.2%
Mid-Market33.2%46.4%
Enterprise52.0%7.4%
Total page views1,03912,935
Total LLM citations15344,059

Ivanti ITSM

Ivanti Neurons for ITSM delivers modern, AI‑powered service management that transforms how organizations operate. By combining intelligent automation, predictive insights, and unified IT and security workflows, it accelerates resolutions, enhances productivity, and reduces operational risk. With capabilities that span discovery, incident and request management, automated task orchestration, and real‑time performance measurement, Ivanti Neurons for ITSM helps teams streamline processes, improve user experiences, and achieve meaningful IT and business outcomes, from lowering costs and expanding

Pros

  • Customization
  • Integrations
  • Customizability
  • Flexibility
  • Reporting
  • Setup Ease

NinjaOne

NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.

Pros

  • Ease of Use
  • Features
  • Remote Access
  • Automation
  • Customer Support
  • User Interface