G2 Vendor Directory

Ivanti ITSM vs. Network Detective Pro

A side-by-side comparison based on G2 review data.

MetricIvanti ITSM

by Ivanti

Network Detective Pro

by Kaseya

Overall rating4.04.1
Review count32491
Ease of use8.18.0
Ease of setup7.48.0
Quality of support8.18.2
Meets requirements8.68.5
NPS30.74433740.449438
Small Business14.7%65.9%
Mid-Market33.2%30.8%
Enterprise52.0%3.3%
Total page views1,039258
Total LLM citations1531,482

Ivanti ITSM

Ivanti Neurons for ITSM delivers modern, AI‑powered service management that transforms how organizations operate. By combining intelligent automation, predictive insights, and unified IT and security workflows, it accelerates resolutions, enhances productivity, and reduces operational risk. With capabilities that span discovery, incident and request management, automated task orchestration, and real‑time performance measurement, Ivanti Neurons for ITSM helps teams streamline processes, improve user experiences, and achieve meaningful IT and business outcomes, from lowering costs and expanding

Pros

  • Customization
  • Integrations
  • Customizability
  • Flexibility
  • Reporting
  • Setup Ease

Network Detective Pro

Network Detective Pro is the non-intrusive IT assessment and reporting tool that automates data collection across the entire network to easily identify risks and issues. With it, MSPs, IT Service Providers, VARs and multi-functional IT Professionals can quickly and easily capture a vast amount of network assets, users, configurations, and issues, on-premises and in the cloud, without installing any software, probes, or agents.

Pros

  • Ease of Use
  • Reporting Features
  • Product Quality
  • Features
  • Comprehensive View
  • Customer Support