Ivanti ITSM vs. HCL BigFix
A side-by-side comparison based on G2 review data.
| Metric | Ivanti ITSM | HCL BigFix |
|---|---|---|
| Overall rating | 4.0 | 4.4 |
| Review count | 324 | 118 |
| Ease of use | 8.1 | 8.5 |
| Ease of setup | 7.4 | 8.1 |
| Quality of support | 8.1 | 9.1 |
| Meets requirements | 8.6 | 9.2 |
| NPS | 30.744337 | 57.391304 |
| Small Business | 14.7% | 31.9% |
| Mid-Market | 33.2% | 33.6% |
| Enterprise | 52.0% | 34.5% |
| Total page views | 1,039 | 753 |
| Total LLM citations | 153 | 1,961 |
Ivanti ITSM
Ivanti Neurons for ITSM delivers modern, AI‑powered service management that transforms how organizations operate. By combining intelligent automation, predictive insights, and unified IT and security workflows, it accelerates resolutions, enhances productivity, and reduces operational risk. With capabilities that span discovery, incident and request management, automated task orchestration, and real‑time performance measurement, Ivanti Neurons for ITSM helps teams streamline processes, improve user experiences, and achieve meaningful IT and business outcomes, from lowering costs and expanding
- Customization
- Integrations
- Customizability
- Flexibility
- Reporting
- Setup Ease
HCL BigFix
HCL BigFix is an enterprise-grade Unified Endpoint Management (UEM) and automation platform. Built to deliver Secure Resilient Operations, HCL BigFix enables IT and security teams to manage, secure, and remediate endpoints and infrastructure across on-premises, hybrid, and multi-cloud environments at enterprise scale. HCL BigFix is an enterprise-grade Unified Endpoint Management (UEM) and automation platform.
- Patch Management
- Centralized Management
- Security Management
- Automation
- Patching Efficiency
- Ease of Use