G2 Vendor Directory

Ivanti ITSM vs. Genuity

A side-by-side comparison based on G2 review data.

MetricIvanti ITSM

by Ivanti

Genuity

by Genuity

Overall rating4.04.7
Review count32483
Ease of use8.19.4
Ease of setup7.49.4
Quality of support8.19.8
Meets requirements8.69.0
NPS30.74433779.518072
Small Business14.7%21.7%
Mid-Market33.2%71.1%
Enterprise52.0%7.2%
Total page views1,039326
Total LLM citations153560

Ivanti ITSM

Ivanti Neurons for ITSM delivers modern, AI‑powered service management that transforms how organizations operate. By combining intelligent automation, predictive insights, and unified IT and security workflows, it accelerates resolutions, enhances productivity, and reduces operational risk. With capabilities that span discovery, incident and request management, automated task orchestration, and real‑time performance measurement, Ivanti Neurons for ITSM helps teams streamline processes, improve user experiences, and achieve meaningful IT and business outcomes, from lowering costs and expanding

Pros

  • Customization
  • Integrations
  • Customizability
  • Flexibility
  • Reporting
  • Setup Ease

Genuity

Genuity builds tools to help businesses and IT leaders navigate the IT market, optimize their technology spend, and improve their bottom line. Our goal is to level the playing field by shining a light into the black box of IT. We’re empowering businesses to make informed decisions about the technology behind critical operations through software and community.

Pros

  • Customer Support
  • Features
  • Efficiency
  • Customer Satisfaction
  • Product Quality
  • Easy Integrations