Ivanti ITSM vs. Genuity
A side-by-side comparison based on G2 review data.
| Metric | Ivanti ITSM | Genuity |
|---|---|---|
| Overall rating | 4.0 | 4.7 |
| Review count | 324 | 83 |
| Ease of use | 8.1 | 9.4 |
| Ease of setup | 7.4 | 9.4 |
| Quality of support | 8.1 | 9.8 |
| Meets requirements | 8.6 | 9.0 |
| NPS | 30.744337 | 79.518072 |
| Small Business | 14.7% | 21.7% |
| Mid-Market | 33.2% | 71.1% |
| Enterprise | 52.0% | 7.2% |
| Total page views | 1,039 | 326 |
| Total LLM citations | 153 | 560 |
Ivanti ITSM
Ivanti Neurons for ITSM delivers modern, AI‑powered service management that transforms how organizations operate. By combining intelligent automation, predictive insights, and unified IT and security workflows, it accelerates resolutions, enhances productivity, and reduces operational risk. With capabilities that span discovery, incident and request management, automated task orchestration, and real‑time performance measurement, Ivanti Neurons for ITSM helps teams streamline processes, improve user experiences, and achieve meaningful IT and business outcomes, from lowering costs and expanding
- Customization
- Integrations
- Customizability
- Flexibility
- Reporting
- Setup Ease
Genuity
Genuity builds tools to help businesses and IT leaders navigate the IT market, optimize their technology spend, and improve their bottom line. Our goal is to level the playing field by shining a light into the black box of IT. We’re empowering businesses to make informed decisions about the technology behind critical operations through software and community.
- Customer Support
- Features
- Efficiency
- Customer Satisfaction
- Product Quality
- Easy Integrations