Ivanti ITSM vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | Ivanti ITSM | Freshservice |
|---|---|---|
| Overall rating | 4.0 | 4.6 |
| Review count | 324 | 1,366 |
| Ease of use | 8.1 | 9.3 |
| Ease of setup | 7.4 | 9.0 |
| Quality of support | 8.1 | 9.1 |
| Meets requirements | 8.6 | 9.0 |
| NPS | 30.744337 | 75.644917 |
| Small Business | 14.7% | 18.0% |
| Mid-Market | 33.2% | 60.9% |
| Enterprise | 52.0% | 21.1% |
| Total page views | 1,039 | 3,143 |
| Total LLM citations | 153 | 28,238 |
Ivanti ITSM
Ivanti Neurons for ITSM delivers modern, AI‑powered service management that transforms how organizations operate. By combining intelligent automation, predictive insights, and unified IT and security workflows, it accelerates resolutions, enhances productivity, and reduces operational risk. With capabilities that span discovery, incident and request management, automated task orchestration, and real‑time performance measurement, Ivanti Neurons for ITSM helps teams streamline processes, improve user experiences, and achieve meaningful IT and business outcomes, from lowering costs and expanding
- Customization
- Integrations
- Customizability
- Flexibility
- Reporting
- Setup Ease
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface