ITC Cloud vs. RingCentral Contact Center
A side-by-side comparison based on G2 review data.
| Metric | ITC Cloud | RingCentral Contact Center |
|---|---|---|
| Overall rating | 4.4 | 4.1 |
| Review count | 20 | 243 |
| Ease of use | 9.2 | 8.9 |
| Ease of setup | 9.1 | 8.8 |
| Quality of support | 9.6 | 8.3 |
| Meets requirements | 8.9 | 8.7 |
| NPS | 57.894737 | 43.697479 |
| Small Business | 45.0% | 50.2% |
| Mid-Market | 45.0% | 35.4% |
| Enterprise | 10.0% | 14.3% |
| Total page views | 27 | 2,667 |
| Total LLM citations | 11 | 8,954 |
ITC Cloud
As part of In-Telecom, ITC Cloud was created to provide a simple and reliable way for businesses to have a unified communications solution. We give you the ability to work from anywhere on any device; whether it’s from your desk phone, cell phone, or computer in a seamless manner. ITC Cloud is also backed by 24/7 help desk and a company that cares about the overall efficiency of your business. We take pride in delivering the best customer experience from start to finish and beyond. We make moving to the cloud easy!
- Ease of Use
- Efficiency
- Reliability
- Affordable
- Remote Work
- Cost Efficiency
RingCentral Contact Center
RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally.
- Ease of Use
- Intuitive
- Helpful
- Efficiency
- Customer Support
- Communication