G2 Vendor Directory

ITC Cloud vs. RingCentral Contact Center

A side-by-side comparison based on G2 review data.

MetricITC Cloud

by In-Telecom

RingCentral Contact Center

by RingCentral

Overall rating4.44.1
Review count20243
Ease of use9.28.9
Ease of setup9.18.8
Quality of support9.68.3
Meets requirements8.98.7
NPS57.89473743.697479
Small Business45.0%50.2%
Mid-Market45.0%35.4%
Enterprise10.0%14.3%
Total page views272,667
Total LLM citations118,954

ITC Cloud

As part of In-Telecom, ITC Cloud was created to provide a simple and reliable way for businesses to have a unified communications solution. We give you the ability to work from anywhere on any device; whether it’s from your desk phone, cell phone, or computer in a seamless manner. ITC Cloud is also backed by 24/7 help desk and a company that cares about the overall efficiency of your business. We take pride in delivering the best customer experience from start to finish and beyond. We make moving to the cloud easy!

Pros

  • Ease of Use
  • Efficiency
  • Reliability
  • Affordable
  • Remote Work
  • Cost Efficiency

RingCentral Contact Center

RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally.

Pros

  • Ease of Use
  • Intuitive
  • Helpful
  • Efficiency
  • Customer Support
  • Communication