G2 Vendor Directory

ITC Cloud vs. Five9 Intelligent Cloud Contact Center Platform

A side-by-side comparison based on G2 review data.

MetricITC Cloud

by In-Telecom

Five9 Intelligent Cloud Contact Center Platform

by Five9

Overall rating4.44.1
Review count20625
Ease of use9.28.7
Ease of setup9.18.3
Quality of support9.68.5
Meets requirements8.98.6
NPS57.89473741.225166
Small Business45.0%23.8%
Mid-Market45.0%56.5%
Enterprise10.0%19.7%
Total page views272,335
Total LLM citations1118,550

ITC Cloud

As part of In-Telecom, ITC Cloud was created to provide a simple and reliable way for businesses to have a unified communications solution. We give you the ability to work from anywhere on any device; whether it’s from your desk phone, cell phone, or computer in a seamless manner. ITC Cloud is also backed by 24/7 help desk and a company that cares about the overall efficiency of your business. We take pride in delivering the best customer experience from start to finish and beyond. We make moving to the cloud easy!

Pros

  • Ease of Use
  • Efficiency
  • Reliability
  • Affordable
  • Remote Work
  • Cost Efficiency

Five9 Intelligent Cloud Contact Center Platform

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes.

Pros

  • Ease of Use
  • Customer Support
  • Helpful
  • Features
  • Efficiency
  • Easy Setup