IT Glue vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | IT Glue | Freshservice |
|---|---|---|
| Overall rating | 4.6 | 4.6 |
| Review count | 726 | 1,366 |
| Ease of use | 9.2 | 9.3 |
| Ease of setup | 8.9 | 9.0 |
| Quality of support | 8.9 | 9.1 |
| Meets requirements | 9.3 | 9.0 |
| NPS | 76.827586 | 75.644917 |
| Small Business | 71.5% | 18.0% |
| Mid-Market | 25.6% | 60.9% |
| Enterprise | 2.9% | 21.1% |
| Total page views | 1,344 | 3,143 |
| Total LLM citations | 9,255 | 28,238 |
IT Glue
IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, contacts and SOPs, all in a single pane of glass. Documentation can be linked to the others, making for a seamless experience, where your team has everything, they need at their fingertips, without having to toggle between applications. IT Glue is trusted by IT teams in over 16,000 organizations across 70+ countries.
- Ease of Use
- Document Management
- Integrations
- Organization
- Easy Integrations
- Password Management
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface