InvGate Service Management vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | InvGate Service Management | Freshservice |
|---|---|---|
| Overall rating | 4.6 | 4.6 |
| Review count | 20 | 1,366 |
| Ease of use | 9.2 | 9.3 |
| Ease of setup | 9.1 | 9.0 |
| Quality of support | 8.9 | 9.1 |
| Meets requirements | 9.1 | 9.0 |
| NPS | 72.222222 | 75.644917 |
| Small Business | 60.0% | 18.0% |
| Mid-Market | 25.0% | 60.9% |
| Enterprise | 15.0% | 21.1% |
| Total page views | 277 | 3,143 |
| Total LLM citations | 1,592 | 28,238 |
InvGate Service Management
InvGate Service Management is an IT and enterprise service management solutions that enables organizations to manage incidents, service requests, problems, and changes through a unified interface. Certified in 15 ITIL practices, it provides a no-code workflow engine with drag-and-drop configuration, integrations, and pre-built templates, allowing teams to design and modify service processes without scripting. InvGate Service Management includes AI capabilities such as a Virtual (AI) Service Agent for automated request handling, and 18 native capabilities which are included in the licensing.
- Simple
- Features
- Ticket Management
- Ease of Use
- Flexibility
- Deployment Ease
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface