G2 Vendor Directory

Intermedia Contact Center vs. Nextiva

A side-by-side comparison based on G2 review data.

MetricIntermedia Contact Center

by Intermedia

Nextiva

by Nextiva

Overall rating4.34.5
Review count253,685
Ease of use9.08.9
Ease of setup8.38.7
Quality of support9.29.2
Meets requirements8.79.2
NPS6567.041404
Small Business25.0%76.7%
Mid-Market45.8%22.1%
Enterprise29.2%1.2%
Total page views1118,328
Total LLM citations23215,292

Intermedia Contact Center

Intermedia Contact Center industry-leading solution can help you create loyal customers and drive more revenue by improving your customer interactions. We make it easier for customers to get quick, convenient, and personalized access to the right people in your business while giving you visibility into where you’re doing great and where you can improve your customer service.

Pros

    Nextiva

    Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years.

    Pros

    • Customer Support
    • Ease of Use
    • Helpful
    • Easy Setup
    • Reliability
    • Customer Service