G2 Vendor Directory

Intermedia Contact Center vs. CloudTalk

A side-by-side comparison based on G2 review data.

MetricIntermedia Contact Center

by Intermedia

CloudTalk

by CloudTalk

Overall rating4.34.4
Review count251,943
Ease of use9.09.2
Ease of setup8.39.0
Quality of support9.28.9
Meets requirements8.78.9
NPS6556.984713
Small Business25.0%64.9%
Mid-Market45.8%31.3%
Enterprise29.2%3.9%
Total page views1114,588
Total LLM citations23225,986

Intermedia Contact Center

Intermedia Contact Center industry-leading solution can help you create loyal customers and drive more revenue by improving your customer interactions. We make it easier for customers to get quick, convenient, and personalized access to the right people in your business while giving you visibility into where you’re doing great and where you can improve your customer service.

Pros

    CloudTalk

    CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically.

    Pros

    • Ease of Use
    • Reliability
    • Intuitive
    • Helpful
    • Calling Features
    • Call Quality