G2 Vendor Directory

InStream Group vs. Capsule CRM

A side-by-side comparison based on G2 review data.

MetricInStream Group

by InStream

Capsule CRM

by Capsule

Overall rating4.24.7
Review count126528
Ease of use8.99.5
Ease of setup8.79.4
Quality of support9.19.5
Meets requirements8.99.1
NPS44.62809984.512428
Small Business45.5%93.1%
Mid-Market24.4%6.6%
Enterprise30.1%0.4%
Total page views1641,773
Total LLM citations22018,728

InStream Group

InStream is the relation management platform. CRM alternative for customer-focused companies. InStream supports small and medium size business in collecting information about customers, managing communication and in building strong business relations. Simple but flexible tool which can be integrated with any mailbox, social media and business management tool.

Pros

  • Ease of Use
  • Lead Management
  • Task Management
  • Easy Setup
  • Simplicity

Capsule CRM

Capsule CRM is a customer relationship management (CRM) software solution that helps small and medium-sized businesses win more business, keep more clients, and deliver consistently great work. It gives sales, marketing, and service teams one organized place to see every contact, conversation, and deal - so nothing falls through the cracks, and no one's digging through scattered spreadsheets or half-updated tools just to find out where things stand.

Pros

  • Ease of Use
  • Customer Support
  • User-Friendly
  • Simplicity
  • Task Management
  • Easy Setup