InStream Group vs. Capsule CRM
A side-by-side comparison based on G2 review data.
| Metric | InStream Group | Capsule CRM |
|---|---|---|
| Overall rating | 4.2 | 4.7 |
| Review count | 126 | 528 |
| Ease of use | 8.9 | 9.5 |
| Ease of setup | 8.7 | 9.4 |
| Quality of support | 9.1 | 9.5 |
| Meets requirements | 8.9 | 9.1 |
| NPS | 44.628099 | 84.512428 |
| Small Business | 45.5% | 93.1% |
| Mid-Market | 24.4% | 6.6% |
| Enterprise | 30.1% | 0.4% |
| Total page views | 164 | 1,773 |
| Total LLM citations | 220 | 18,728 |
InStream Group
InStream is the relation management platform. CRM alternative for customer-focused companies. InStream supports small and medium size business in collecting information about customers, managing communication and in building strong business relations. Simple but flexible tool which can be integrated with any mailbox, social media and business management tool.
- Ease of Use
- Lead Management
- Task Management
- Easy Setup
- Simplicity
Capsule CRM
Capsule CRM is a customer relationship management (CRM) software solution that helps small and medium-sized businesses win more business, keep more clients, and deliver consistently great work. It gives sales, marketing, and service teams one organized place to see every contact, conversation, and deal - so nothing falls through the cracks, and no one's digging through scattered spreadsheets or half-updated tools just to find out where things stand.
- Ease of Use
- Customer Support
- User-Friendly
- Simplicity
- Task Management
- Easy Setup