G2 Vendor Directory

InMoment Experience Improvement (XI) Platform vs. Abacus.ai

A side-by-side comparison based on G2 review data.

MetricInMoment Experience Improvement (XI) Platform

by PG Forsta

Abacus.ai

by Abacus.ai

Overall rating4.74.3
Review count31914
Ease of use9.48.2
Ease of setup9.09.5
Quality of support9.19.0
Meets requirements9.18.1
NPS86.94267553.846154
Small Business47.8%35.7%
Mid-Market39.2%57.1%
Enterprise13.0%7.1%
Total page views4901,077
Total LLM citations3,43218,578

InMoment Experience Improvement (XI) Platform

InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos.

Pros

    Abacus.ai

    Abacus AI is the world's best AI super assistant and general-purpose agent! Customers use Abacus AI as their AI control center from where they can create, deploy, and monitor AI agents. These agents can do any task from creating documents to automating workflows and complex decisions. We are leaders in agentic research, and our state-of-the-art AI agent, Abacus AI Agent, can create entire software systems, including vibe-code SaaS apps, from agentic templates. Thousands of AI-native businesses have been started on our platform!

    Pros

    • Ease of Use
    • Artificial Intelligence
    • Automation
    • Time-saving
    • Features
    • Affordable