Infraon Desk vs. Helpdesk 365
A side-by-side comparison based on G2 review data.
| Metric | Infraon Desk | Helpdesk 365 |
|---|---|---|
| Overall rating | 4.6 | 4.7 |
| Review count | 27 | 258 |
| Ease of use | 9.2 | 9.5 |
| Ease of setup | 9.2 | 9.3 |
| Quality of support | 9.0 | 9.8 |
| Meets requirements | 9.0 | 9.3 |
| NPS | 85.185185 | 85.214008 |
| Small Business | 18.5% | 14.3% |
| Mid-Market | 51.9% | 73.2% |
| Enterprise | 29.6% | 12.5% |
| Total page views | 80 | 1,405 |
| Total LLM citations | 26 | 2,418 |
Infraon Desk
AI-driven Service Management system to automate business processes and service delivery through an ITIL based service Desk system, available in SaaS and on-premise. Certified on 13 ITIL v3 processes by PINK Elephant / PINK Verify.
Helpdesk 365
Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages.
- Ease of Use
- Customer Support
- Helpful
- Ticket Management
- Features
- Intuitive