Infor Workforce Management (WFM) vs. Calabrio ONE
A side-by-side comparison based on G2 review data.
| Metric | Infor Workforce Management (WFM) | Calabrio ONE |
|---|---|---|
| Overall rating | 3.7 | 4.4 |
| Review count | 14 | 447 |
| Ease of use | 8.8 | 9.1 |
| Ease of setup | 0.0 | 8.8 |
| Quality of support | 8.9 | 9.1 |
| Meets requirements | 9.6 | 9.0 |
| NPS | 0 | 60.91954 |
| Small Business | 14.3% | 8.2% |
| Mid-Market | 14.3% | 55.2% |
| Enterprise | 71.4% | 36.6% |
| Total page views | 235 | 1,030 |
| Total LLM citations | 550 | 3,813 |
Infor Workforce Management (WFM)
Optimize every aspect of labor management and productivity with Infor® Workforce Management. Strategically enhance workforce planning, execution, and analysis with an engaging, industry-specific, enterprise workforce management software solution built on a proven technology platform that delivers time and attendance, demand-driven scheduling, and absence management tools.
Calabrio ONE
Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model.
- Ease of Use
- Features
- Efficiency
- Scheduling
- Customer Support
- User Interface