G2 Vendor Directory

Infinity Call Tracking vs. 800.com

A side-by-side comparison based on G2 review data.

MetricInfinity Call Tracking

by Infinity Tracking

800.com

by 800.com

Overall rating4.64.7
Review count1681,079
Ease of use8.89.5
Ease of setup8.69.4
Quality of support9.59.4
Meets requirements9.09.5
NPS78.34394980.223881
Small Business27.1%86.1%
Mid-Market44.6%12.9%
Enterprise28.3%1.0%
Total page views4793,754
Total LLM citations1,5404,529

Infinity Call Tracking

Infinity is the Call Analytics Platform that helps you turn customer conversations into measurable revenue growth by improving demand quality and conversion performance. Most marketing decisions are made using incomplete or low-value signals, because calls and the outcomes behind them aren't captured or used effectively. Infinity fixes that by connecting every customer conversation to the campaign, channel and journey that generated it, then using AI to turn first-party conversation data into signals marketers can act on.

Pros

  • Customer Support
  • Call Tracking
  • Reporting
  • Helpful
  • Easy Integrations
  • Ease of Use

800.com

Smarter call tracking, now with AI Agents that answer when you can't. Never miss a call again. 800.com helps small businesses and agencies grow smarter with 800 AI Agents: intelligent agents that answer, handle, and qualify every inbound call, 24/7. No missed calls, no lost leads, no after-hours voicemail black hole. 800 AI Agents work hand-in-hand with 800 Intelligence and Enhanced Caller ID to unlock even more the moment a call comes in — call summaries, call scoring, recommended next steps, and data enrichment that gives you the caller's name, email, and address instantly.

Pros

  • Ease of Use
  • Easy Setup
  • Customer Support
  • Number Management
  • Positive Experience
  • Reliability