G2 Vendor Directory

IBM Robotic Process Automation (RPA) vs. Zapier

A side-by-side comparison based on G2 review data.

MetricIBM Robotic Process Automation (RPA)

by IBM

Zapier

by Zapier

Overall rating4.74.5
Review count2842,088
Ease of use9.38.8
Ease of setup8.88.8
Quality of support9.38.6
Meets requirements9.39.1
NPS80.81180869.394673
Small Business41.3%71.3%
Mid-Market37.5%24.2%
Enterprise21.2%4.5%
Total page views2548,346
Total LLM citations1,492102,803

IBM Robotic Process Automation (RPA)

IBM’s market-leading, AI-powered IBM® Robotic Process Automation (RPA) technology is a complete task automation software that enables clients to automate more of their time-consuming, tedious and repetitive work. To help clients get started quickly and automate more business and IT processes at scale, as the demands of their business grow, IBM RPA offers simple licensing and deployment options. Software robots, or bots, can act on AI insights to complete tasks with no lag time and enable you to achieve digital transformation.

Pros

  • Ease of Use
  • Workflow Management
  • Bot Creation
  • Process Simplification

Zapier

Zapier is the #1 workflow automation platform for businesses that want to grow faster by maximizing the efficiency of their teams, tools, and processes without relying on development teams. With our new visual editor, free Filter and Formatter tasks for more control, and reduced task-based pricing, you're going love automating with Zapier. It's free to sign up — no credit card required — and creating your first workflow, what we call a "Zap," is just a few clicks away.

Pros

  • Ease of Use
  • Automation
  • Integrations
  • Easy Integrations
  • Integration Capabilities
  • Time-saving