G2 Vendor Directory

IBM Robotic Process Automation (RPA) vs. Appian

A side-by-side comparison based on G2 review data.

MetricIBM Robotic Process Automation (RPA)

by IBM

Appian

by Appian

Overall rating4.74.5
Review count284522
Ease of use9.38.9
Ease of setup8.88.7
Quality of support9.38.7
Meets requirements9.38.7
NPS80.81180863.894967
Small Business41.3%17.4%
Mid-Market37.5%27.6%
Enterprise21.2%55.0%
Total page views2541,523
Total LLM citations1,4929,655

IBM Robotic Process Automation (RPA)

IBM’s market-leading, AI-powered IBM® Robotic Process Automation (RPA) technology is a complete task automation software that enables clients to automate more of their time-consuming, tedious and repetitive work. To help clients get started quickly and automate more business and IT processes at scale, as the demands of their business grow, IBM RPA offers simple licensing and deployment options. Software robots, or bots, can act on AI insights to complete tasks with no lag time and enable you to achieve digital transformation.

Pros

  • Ease of Use
  • Workflow Management
  • Bot Creation
  • Process Simplification

Appian

Appian is an enterprise AI process automation platform that helps organizations orchestrate, automate, and transform complex end-to-end workflows. The platform connects AI models, enterprise systems, data sources, digital workers, and human teams to accelerate operations, reduce operational costs, and manage enterprise risk. Built primarily for large enterprises and government entities, Appian supports mission-critical applications across core business functions like financial services, insurance, pharmaceuticals, and public sector operations.

Pros

  • Ease of Use
  • Automation
  • Low Code
  • AI Technology
  • Artificial Intelligence
  • Speed