G2 Vendor Directory

IBM Process Mining vs. Pega Platform

A side-by-side comparison based on G2 review data.

MetricIBM Process Mining

by IBM

Pega Platform

by Pegasystems

Overall rating4.74.2
Review count157278
Ease of use9.68.6
Ease of setup8.48.3
Quality of support9.78.5
Meets requirements9.78.7
NPS84.61538544.723618
Small Business39.7%13.8%
Mid-Market39.7%19.2%
Enterprise20.5%67.0%
Total page views174768
Total LLM citations2,1468,670

IBM Process Mining

IBM Process Mining is an AI-powered solution that helps businesses of all sizes unlock value by improving visibility, efficiency, and compliance in business processes. It transforms your data into actionable insights, empowering decision-makers to optimize workflows, reduce inefficiencies, and drive strategic outcomes. IBM Process Mining creates a digital twin of your processes by analyzing data from multiple systems. This gives you a clear, real-time picture of how your processes function, helping you identify inefficiencies and bottlenecks.

Pros

  • Efficiency
  • Ease of Use
  • Training Resources
  • Easy Integrations
  • Ease of Implementation
  • Workflow Automation

Pega Platform

Pega is a powerful low-code platform that builds agility into the world’s leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations. Since 1983, we’ve built our scalable and flexible architecture to help people focus on what matters most, so they can meet today’s customer demands while continuously transforming for tomorrow.

Pros

  • Customer Support
  • Features
  • Integrations
  • Ease of Use
  • Data Management
  • Process Management