IBM Maximo IT vs. Serval
A side-by-side comparison based on G2 review data.
| Metric | IBM Maximo IT | Serval |
|---|---|---|
| Overall rating | 4.2 | 4.9 |
| Review count | 18 | 14 |
| Ease of use | 8.5 | 9.5 |
| Ease of setup | 8.1 | 9.5 |
| Quality of support | 8.7 | 9.6 |
| Meets requirements | 9.0 | 9.5 |
| NPS | 52.941176 | 100 |
| Small Business | 33.3% | 21.4% |
| Mid-Market | 44.4% | 64.3% |
| Enterprise | 22.2% | 14.3% |
| Total page views | 208 | 318 |
| Total LLM citations | 1,741 | 637 |
IBM Maximo IT
IBM Maximo IT enables unified IT Service and Asset Management. Dramatically improve Key Performance Indicators (KPIs) in service delivery, asset utilization, and rate of change in support of an efficient, high velocity business. The velocity of change often determines whether a business can maintain business competitive advantage and thrive. IT/OT Convergence Connected physical enterprise assets (IoT) are now part of the end-to-end IT systems.
Serval
Serval is an AI-native enterprise service management platform that automates employee support requests. Serval has full ITSM functionality including request, incident, problem, change, and knowledge management. They also include a robust CMDB, HAM/SAM workflows, and native access management. Serval is built on a two-agent architecture.