IBM Maximo IT vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | IBM Maximo IT | Freshservice |
|---|---|---|
| Overall rating | 4.2 | 4.6 |
| Review count | 18 | 1,366 |
| Ease of use | 8.5 | 9.3 |
| Ease of setup | 8.1 | 9.0 |
| Quality of support | 8.7 | 9.1 |
| Meets requirements | 9.0 | 9.0 |
| NPS | 52.941176 | 75.644917 |
| Small Business | 33.3% | 18.0% |
| Mid-Market | 44.4% | 60.9% |
| Enterprise | 22.2% | 21.1% |
| Total page views | 208 | 3,143 |
| Total LLM citations | 1,741 | 28,238 |
IBM Maximo IT
IBM Maximo IT enables unified IT Service and Asset Management. Dramatically improve Key Performance Indicators (KPIs) in service delivery, asset utilization, and rate of change in support of an efficient, high velocity business. The velocity of change often determines whether a business can maintain business competitive advantage and thrive. IT/OT Convergence Connected physical enterprise assets (IoT) are now part of the end-to-end IT systems.
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface