IBM Instana vs. ServiceNow Cloud Observability (formerly LightStep)
A side-by-side comparison based on G2 review data.
| Metric | IBM Instana | ServiceNow Cloud Observability (formerly LightStep) |
|---|---|---|
| Overall rating | 4.4 | 4.6 |
| Review count | 485 | 20 |
| Ease of use | 8.8 | 9.3 |
| Ease of setup | 9.0 | 9.0 |
| Quality of support | 8.8 | 9.7 |
| Meets requirements | 8.8 | 9.2 |
| NPS | 60.2537 | 73.684211 |
| Small Business | 21.9% | 20.0% |
| Mid-Market | 41.6% | 35.0% |
| Enterprise | 36.5% | 45.0% |
| Total page views | 2,195 | 59 |
| Total LLM citations | 14,434 | 238 |
IBM Instana
IBM Instana, now part of the Concert platform, discovers and maps all services, infrastructure, and their inter-dependencies automatically. Instana ingests all observability metrics, traces each request, profiles every process, and updates application dependency maps in real-time to deliver the context and actionable feedback needed by DevOps to optimize application performance, enable innovation and mitigate risk to help them add value and efficiency to the pipeline. IBM Instana is available on AWS Marketplace.
- Ease of Use
- Monitoring
- Real-time Monitoring
- Monitoring Capabilities
- Easy Setup
- Insights
ServiceNow Cloud Observability (formerly LightStep)
Lightstep’s observability platform is the easiest way for developers and SREs to monitor health and respond to changes in cloud-native applications. Powered by cutting-edge distributed tracing and a groundbreaking metrics database, and built by the team that launched observability at Google, Lightstep’s Change Intelligence provides actionable insights to help teams answer the question “What caused that change? Lightstep empowers reliability and observability managers to minimize the impact of outages, improve software performance, and build org-wide standards to drive adoption and automation.