HotelFriend vs. Cloudbeds
A side-by-side comparison based on G2 review data.
| Metric | HotelFriend | Cloudbeds |
|---|---|---|
| Overall rating | 4.7 | 4.2 |
| Review count | 10 | 41 |
| Ease of use | 10.0 | 8.7 |
| Ease of setup | 9.4 | 8.3 |
| Quality of support | 9.8 | 8.4 |
| Meets requirements | 9.6 | 8.5 |
| NPS | 80 | 58.974359 |
| Small Business | 22.2% | 82.9% |
| Mid-Market | 77.8% | 17.1% |
| Enterprise | 0.0% | 0.0% |
| Total page views | 509 | 838 |
| Total LLM citations | 367 | 13,021 |
HotelFriend
HotelFriend is a hotel management software (PMS) for hospitality businesses that unites property management, direct booking, channel manager, automated payments, event management, and guest experience tools in an all-in-one platform. It centralizes all essential tools in one platform, allowing hoteliers to manage reservations, front desk tasks, housekeeping, communication, payments, guest services, and restaurant operations efficiently — without switching between multiple systems.
Cloudbeds
Cloudbeds is hospitality’s only intelligent growth engine — a unified platform trusted by the world’s most ambitious hoteliers across 150 countries. Built to challenge the limits of outdated tech stacks, Cloudbeds connects operations, revenue, distribution, and guest experience in one powerful, intuitive system. The platform is enhanced with Signals, a hospitality AI model giving hoteliers the power to anticipate demand, run smarter operations, and craft more personal, profitable guest journeys at scale.