Hornbill Service Manager vs. Serval
A side-by-side comparison based on G2 review data.
| Metric | Hornbill Service Manager | Serval |
|---|---|---|
| Overall rating | 4.5 | 4.9 |
| Review count | 137 | 14 |
| Ease of use | 9.0 | 9.5 |
| Ease of setup | 8.4 | 9.5 |
| Quality of support | 9.2 | 9.6 |
| Meets requirements | 8.7 | 9.5 |
| NPS | 66.911765 | 100 |
| Small Business | 4.4% | 21.4% |
| Mid-Market | 38.0% | 64.3% |
| Enterprise | 57.7% | 14.3% |
| Total page views | 106 | 318 |
| Total LLM citations | 141 | 637 |
Hornbill Service Manager
Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Hornbill is child's play. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version, without lifting a finger.
Serval
Serval is an AI-native enterprise service management platform that automates employee support requests. Serval has full ITSM functionality including request, incident, problem, change, and knowledge management. They also include a robust CMDB, HAM/SAM workflows, and native access management. Serval is built on a two-agent architecture.