Hornbill Service Manager vs. NinjaOne
A side-by-side comparison based on G2 review data.
| Metric | Hornbill Service Manager | NinjaOne |
|---|---|---|
| Overall rating | 4.5 | 4.7 |
| Review count | 137 | 5,553 |
| Ease of use | 9.0 | 9.3 |
| Ease of setup | 8.4 | 9.2 |
| Quality of support | 9.2 | 9.2 |
| Meets requirements | 8.7 | 9.2 |
| NPS | 66.911765 | 82.241285 |
| Small Business | 4.4% | 46.2% |
| Mid-Market | 38.0% | 46.4% |
| Enterprise | 57.7% | 7.4% |
| Total page views | 106 | 12,935 |
| Total LLM citations | 141 | 44,059 |
Hornbill Service Manager
Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Hornbill is child's play. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version, without lifting a finger.
NinjaOne
NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
- Ease of Use
- Features
- Remote Access
- Automation
- Customer Support
- User Interface