G2 Vendor Directory

Hornbill Service Manager vs. AssetSonar

A side-by-side comparison based on G2 review data.

MetricHornbill Service Manager

by Hornbill

AssetSonar

by EZO

Overall rating4.54.5
Review count13789
Ease of use9.09.0
Ease of setup8.48.8
Quality of support9.29.3
Meets requirements8.78.8
NPS66.91176560.91954
Small Business4.4%10.1%
Mid-Market38.0%75.9%
Enterprise57.7%13.9%
Total page views1061,129
Total LLM citations1412,737

Hornbill Service Manager

Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Hornbill is child's play. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version, without lifting a finger.

Pros

    AssetSonar

    Cloud-based IT asset management platform bringing endpoint, identity, procurement, service, and usage data into one connected workspace so IT teams can see what they own, who is using it, where it is, and what needs attention. AssetSonar is EZO's connected IT management platform that unifies IT asset management (ITAM), IT service management (ITSM), and software asset management (SAM) in one system. It helps IT teams manage hardware, software, licenses, tickets, configuration items, patches, and employee technology workflows without stitching together spreadsheets and disconnected tools.

    Pros

    • Asset Management
    • Ease of Use
    • Product Quality
    • Integrations
    • Efficiency
    • Simple