Hoopla vs. Vonage Contact Center (formerly NewVoiceMedia)
A side-by-side comparison based on G2 review data.
| Metric | Hoopla | Vonage Contact Center (formerly NewVoiceMedia) |
|---|---|---|
| Overall rating | 4.2 | 4.2 |
| Review count | 330 | 104 |
| Ease of use | 8.4 | 8.7 |
| Ease of setup | 7.9 | 8.7 |
| Quality of support | 8.7 | 8.8 |
| Meets requirements | 8.6 | 8.8 |
| NPS | 41.896024 | 47 |
| Small Business | 20.8% | 27.9% |
| Mid-Market | 66.1% | 51.9% |
| Enterprise | 13.1% | 20.2% |
| Total page views | 242 | 295 |
| Total LLM citations | 272 | 1,205 |
Hoopla
Hoopla drives big, measurable gains in your team's productivity and performance. Leverage your own data through multiple integrations in a powerfully simple application that makes it easy for managers to motivate, celebrate and score more wins. Using Hoopla, managers can quickly create contests, competitions, and leaderboards around any CRM metric, and broadcast live performance updates to TV, web and mobile screens throughout the company.
Vonage Contact Center (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.
- Ease of Use
- Customer Support
- Easy Setup
- Features
- Easy Integrations
- Integrations