Honeycomb vs. ServiceNow Cloud Observability (formerly LightStep)
A side-by-side comparison based on G2 review data.
| Metric | Honeycomb | ServiceNow Cloud Observability (formerly LightStep) |
|---|---|---|
| Overall rating | 4.5 | 4.6 |
| Review count | 37 | 20 |
| Ease of use | 8.7 | 9.3 |
| Ease of setup | 8.6 | 9.0 |
| Quality of support | 9.5 | 9.7 |
| Meets requirements | 9.2 | 9.2 |
| NPS | 72.222222 | 73.684211 |
| Small Business | 13.5% | 20.0% |
| Mid-Market | 45.9% | 35.0% |
| Enterprise | 40.5% | 45.0% |
| Total page views | 530 | 59 |
| Total LLM citations | 3,030 | 238 |
Honeycomb
Honeycomb is the observability platform that enables engineering teams to find and solve problems they couldn't before. Honeycomb’s approach is fundamentally different from other tools that claim observability, and is built to help teams answer novel questions about their ever-evolving cloud applications. Honeycomb is a modern observability platform built to help engineering teams quickly find and fix issues, including the ones they didn’t know to look for.
- Ease of Use
- Insights
- Customer Support
- Tracing Tools
- Flexibility
- Real-time Monitoring
ServiceNow Cloud Observability (formerly LightStep)
Lightstep’s observability platform is the easiest way for developers and SREs to monitor health and respond to changes in cloud-native applications. Powered by cutting-edge distributed tracing and a groundbreaking metrics database, and built by the team that launched observability at Google, Lightstep’s Change Intelligence provides actionable insights to help teams answer the question “What caused that change? Lightstep empowers reliability and observability managers to minimize the impact of outages, improve software performance, and build org-wide standards to drive adoption and automation.