Hiya Connect Branded Call vs. Zenarate

Your customers and prospects are ignoring your legitimate business calls because they see an unknown number - and they don't know it's you. Hiya Connect Branded Call allows companies to display their business name on outbound calls made to over 500M+ mobile phones worldwide. The growth of spam, scam and fraud calls has eroded trust on the voice channel. 87% of consumers won't answer a call when they see an unknown number on their screen. This inability to effectively reach customers via phone is eroding customer satisfaction and retention - and ultimately your bottom line.

Zenarate is an AI-powered Frontline Performance Platform that helps organizations improve every customer interaction across human and AI agents. The platform connects practice, real-world performance analysis, coaching, and continuous improvement in a closed-loop performance model. Zenarate helps customer-facing organizations prepare employees for complex interactions, understand what is happening once they are live, identify the skills and behaviors affecting performance, and continuously improve both human and AI agents.