G2 Vendor Directory

Hiya Connect Branded Call vs. 3CLogic Cloud Call Center

A side-by-side comparison based on G2 review data.

MetricHiya Connect Branded Call

by Hiya

3CLogic Cloud Call Center

by 3CLogic

Overall rating4.64.5
Review count14850
Ease of use9.58.9
Ease of setup9.48.6
Quality of support9.49.3
Meets requirements9.09.1
NPS77.5510260.416667
Small Business39.0%24.0%
Mid-Market47.9%32.0%
Enterprise13.0%44.0%
Total page views3,005210
Total LLM citations26,032175

Hiya Connect Branded Call

Your customers and prospects are ignoring your legitimate business calls because they see an unknown number - and they don't know it's you. Hiya Connect Branded Call allows companies to display their business name on outbound calls made to over 500M+ mobile phones worldwide. The growth of spam, scam and fraud calls has eroded trust on the voice channel. 87% of consumers won't answer a call when they see an unknown number on their screen. This inability to effectively reach customers via phone is eroding customer satisfaction and retention - and ultimately your bottom line.

Pros

  • Ease of Use
  • Helpful
  • Easy Setup
  • Customer Support
  • Reliability
  • Sales Improvement

3CLogic Cloud Call Center

3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms (i.e.: ServiceNow, SAP, Salesforce, etc.). Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and

Pros

  • Customer Support
  • Helpful
  • Positive Experience
  • Efficiency
  • Response Time
  • Ease of Use