Hippo vs. ServiceNow Customer Service Management
A side-by-side comparison based on G2 review data.
| Metric | Hippo | ServiceNow Customer Service Management |
|---|---|---|
| Overall rating | 3.8 | 4.4 |
| Review count | 20 | 523 |
| Ease of use | 9.2 | 8.7 |
| Ease of setup | 9.1 | 8.3 |
| Quality of support | 8.5 | 8.7 |
| Meets requirements | 8.7 | 8.9 |
| NPS | 20 | 54.473161 |
| Small Business | 30.0% | 12.8% |
| Mid-Market | 60.0% | 33.0% |
| Enterprise | 10.0% | 54.2% |
| Total page views | 130 | 2,472 |
| Total LLM citations | 250 | 12,182 |
Hippo
Hippo is a SaaS platform for all your customer engagement and marketing needs. It is used by 2000+ businesses across the globe. Hippo is a complete suite for engaging with your customers. You can provide them conversational support with help of chatbots, live chats, calls and automate marketing efforts to provide a personalized customer experience with omnichannel campaigns including emails, WhatsApp, SMS and push notifications.
- Ease of Use
- User-Friendly Interface
- User Interface
- Features
- Customer Support
- Helpful
ServiceNow Customer Service Management
ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity, and speed up resolution time. With CSM, your organization can: - Deflect calls and increase satisfaction by enabling customers to self-serve answers and actions via an AI-powered conversational chat. - Increase capacity to handle more cases, extend business hours, and manage routine tasks with AI agents.
- Ease of Use
- Features
- Case Management
- Efficiency
- Automation
- Centralization