Hippo vs. Gladly
A side-by-side comparison based on G2 review data.
| Metric | Hippo | Gladly |
|---|---|---|
| Overall rating | 3.8 | 4.7 |
| Review count | 20 | 1,113 |
| Ease of use | 9.2 | 9.6 |
| Ease of setup | 9.1 | 9.4 |
| Quality of support | 8.5 | 9.5 |
| Meets requirements | 8.7 | 9.4 |
| NPS | 20 | 80.939227 |
| Small Business | 30.0% | 22.4% |
| Mid-Market | 60.0% | 61.0% |
| Enterprise | 10.0% | 16.6% |
| Total page views | 130 | 1,767 |
| Total LLM citations | 250 | 8,425 |
Hippo
Hippo is a SaaS platform for all your customer engagement and marketing needs. It is used by 2000+ businesses across the globe. Hippo is a complete suite for engaging with your customers. You can provide them conversational support with help of chatbots, live chats, calls and automate marketing efforts to provide a personalized customer experience with omnichannel campaigns including emails, WhatsApp, SMS and push notifications.
- Ease of Use
- User-Friendly Interface
- User Interface
- Features
- Customer Support
- Helpful
Gladly
The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform that puts the customer, not tickets, at the center of every conversation. Gladly is simple to use, maintains a continuous conversation across channels, and balances human connection with intelligent and empathetic automation. For B2C leaders who refuse to compromise, Gladly delivers radically efficient service and radically personal experiences.
- Ease of Use
- Helpful
- Features
- Efficiency
- Customer Support
- Intuitive